Shipping Policy

Before placing an order with My Jerusalem Store, please review our shipping policy, as outlined below:

When Can I Expect To Receive My Order?

To calculate when you will receive your order, you need to consider the availability of the items you are ordering, as well as the shipping option that you select.

Here's the equation that we use to calculate order arrival times:

Longest Item Availability + Shipping Time = Total Estimated Delivery Time

Example: The availability of books on our site is approximately 1-4 business days, so if you are using EMS (Global / Express Mail Service), which has an estimated shipping time of around 2-4 business days (depending on where you live) then according to our formula, your total delivery time will look like this:

1-4 business days (item availability) + 2-4 business days (shipping time) = delivery to your door within approximately 3-8 business days after placing your order.

Regarding Out-of-Stock Items

In general, My Jerusalem Store typically carries all of its products in stock, with some exceptions such as with Personalised Jewelry, made-to-order luxury jewelry, Jesus Sandals, etc. In the event that the item you ordered is temporarily out-of-stock, our customer service team will notify you within 48 business hours and help you with your order. You will be informed of the estimated wait time it will take to get your item back in stock or assisted with canceling or exchanging your order for another product.

What if my order includes several items with different availabilities?

Unless you notify us by email, multiple-item orders are held for shipment until all items are available. (For instance, if you order three items, and two have an availability of 24 hours while one has an availability of 2 to 3 business days, your order will ship when all the items are available, in 2 to 3 business days.)

Products Availability

Products Category Availability - Business Days (not including weekends and holidays)
Judaica, Home Decor, Gifts, Cosmetics, Books, Wines, Food 1-4 days
Jewelry, Clothing, Talitot 4-6 days

Shipping - USA, Canada & Western Europe:

Airmail - 7-14 Business Days (Signature upon delivery.)

Products Category Per Shipment Per Item
Cosmetics, Kippot, Pins $4.99 $1.49
Jewelry, T-Shirts, Magnets, Posters $4.99 $2.98
Talitot, Sandals, Sweatshirts $4.99 $5.96
Wines $4.99 $8.94
Judaica, Art, Home Decor, Gifts, Books, Food $4.99 $2.98 per lb

EMS (Global / Express Mail Service) - 2-4 Business Days (No weekend delivery. Signature upon delivery.)

Products Category Per Shipment Per Item
Cosmetics, Kippot, Pins $14.99 $2.49
Jewelry, T-Shirts, Caps $14.99 $4.98
Talitot, Sandals, Sweatshirts $14.99 $9.96
Wines $14.99 $14.94
Judaica, Art, Home Decor, Gifts, Books, Food $14.99 $4.98 per lb

Shipping - Asia, Australia, Eastern Europe & South America Airmail

Airmail - 7-14 Business Days (Signature upon delivery.)

Products Category Per Shipment Per Item
Cosmetics, Kippot, Pins $4.99 $2.49
Jewelry, T-Shirts, Caps $4.99 $4.98
Talitot, Sandals, Sweatshirts $4.99 $9.96
Wines $4.99 $14.94
Judaica, Art, Home Decor, Gifts, Books, Food $4.99 $4.98 per lb

EMS (Global / Express Mail Service) - 2-4 Business Days (No weekend delivery. Signature upon delivery.)

Products Category Per Shipment Per Item
Cosmetics, Kippot, Pins $24.99 $4.49
Jewelry, T-Shirts, Caps $24.99 $8.98
Talitot, Sandals, Sweatshirts $24.99 $17.96
Wines $24.99 26.94
Judaica, Art, Home Decor, Gifts, Books, Food $24.99 $8.98 per lb

Shipping - Israel:

Express Mail - 2-3 Business Days for a fee of $9.95. This shipping method requires a signature upon delivery.

Please Note: For orders outside Israel and the U.S., your order may be subject to additional duty charges and taxes that are not reflected in our prices. It is the customer's responsibility to pay these additional fees to receive their shipment. Please check with your local customs office for more information. Additionally, please be aware that some countries will not allow food items, jewelry, cosmetics, or certain other goods to clear customs and your order may be delayed or returned if an item of this type is included in your shipment.

As well, please note that we are not responsible for delivery delays due to severe weather, natural disasters, or strikes, and some carriers may experience delays during the holiday season. We are also not responsible for shipping delays caused by customs and/or border control.